Refund and Returns Policy

Thank you for shopping with Everything Online. Our Refund and Returns Policy ensures a fair and transparent process for returning items. Please read the following carefully.

1. Return Eligibility

1.1 We have a 7-day return policy. You must submit a return request within 7 days of receiving your item. After this period, return requests will no longer be accepted.

1.2 To be eligible for a return, the item must be in the same condition as when you received it (unworn or unused) and must include its original packaging.

1.3 Only clothing and shoes can be returned for a different size. Other items such as jewelry, homeware, beauty, toys, and electronic items cannot be returned due to hygiene and safety reasons. However, these items will be thoroughly checked before shipping to ensure they are not damaged.

2. Return Process

2.1 To submit a return, contact us at sales@everythingonline.co.za. If your return is eligible, we will email you a confirmation letter and the return address.

2.2 You are responsible for the return shipping cost unless we have shipped the wrong size, incorrect item, or damaged goods.

2.3 Please pack the item securely, and use a trackable shipping service to ensure the safe return of the product.

3. Exclusions

3.1 We do not accept returns on sale items and gift cards.

4. Refunds

4.1 As an online store, we do not provide monetary refunds.

4.2 If we supply you with the wrong item or damaged goods, you will be given credit equal to the value of the purchased item. This credit can be used for future purchases on our website.

5. Damaged or Incorrect Items

5.1 If you receive a damaged item or the wrong product, please contact us immediately. We will arrange for the return and replacement of the item at our expense.

6. Contact Us

6.1 If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at sales@everythingonline.co.za.

Thank you for choosing Everything Online. We value your satisfaction, and we are committed to providing a positive shopping experience.