Delivery Policy

Thank you for shopping with Everything Online. This Shipping Policy outlines the details of our shipping process, including carrier information, shipping fees, and delivery times.

1. Shipping Methods

1.1 We primarily use The Courier Guy for shipping orders.

1.2 Orders are processed and shipped within 2-3 business days after payment is received.

1.3 Once your order is dispatched, you will receive a confirmation email with tracking information.

2. Shipping Fees

2.1 A flat shipping fee of R100 will be applied to all orders.

2.2 Orders totaling R2000 or more qualify for free shipping.

3. Delivery Times

3.1 Estimated delivery times vary based on your location and The Courier Guy’s delivery schedule.

3.2 While we strive to meet estimated delivery times, we cannot guarantee delivery dates due to factors beyond our control, such as weather conditions or carrier delays.

4. Tracking Your Order

4.1 You can track your order by using the provided tracking information on The Courier Guy’s website.

4.2 If you encounter any issues with tracking your order, please contact our customer support at [sales@everythingonline.co.za].

5. International Shipping

5.1 Currently, we only offer shipping within South Africa.

5.2 For international shipping inquiries, please contact our customer support before placing an order.

6. Address Accuracy

6.1 It is your responsibility to provide accurate shipping information.

6.2 We are not responsible for orders shipped to incorrectly provided addresses.

7. Order Confirmation and Changes

7.1 You will receive an order confirmation email once your order is placed.

7.2 Please review your order carefully and contact us immediately if you need to make any changes.

8. Order Delays

8.1 In the event of unexpected delays, we will notify you promptly and work to resolve the issue.

9. Refused or Undeliverable Packages

9.1 If a package is refused or deemed undeliverable, the customer will be responsible for the original shipping fees and any additional return shipping charges.

10. Contact Us

10.1 If you have any questions or concerns regarding our Shipping Policy, please contact us at sales@everythingonline.co.za.

Thank you for choosing Everything Online. We appreciate your understanding and cooperation regarding our shipping policies.